A+ Conferencing
The Business Challenge
A+ Conferencing is a full-service conferencing company with more than 50 years of experience in the industry. The company focuses on providing audio, video and web conferencing services for medium to high volume customers, resellers and agents. The company prides itself on exceptional customer service and high-quality conferencing solutions. A+ Conferencing services include the latest in reservationless conference calling, operator-assisted conferencing, event conferencing, web conferencing and teleservices.
From a technical standpoint, A+ has a network of more than 12,000 ports of capacity with approximately 17,000 additional overflow ports and is presently expanding its capacity every 3 months.
We wanted to get our feet wet with VoIP and were looking for a solution that could support our core PSTN traffic and allow us to test services with the VoIP network,
said Mike Burns, President of A+ Conferencing. We had bridges from a couple different vendors in our mix but we had received notice that our incumbent bridge vendors were
manufacture discontinuing
their bridges which meant no more support. When we needed to expand capacity we had trouble getting bids back from the big guys out there. Then someone recommended we take a look at a company called ThinkEngine.
The Solution
ThinkEngine's VSR1000 was the answer. ThinkEngine offers an affordable, simple way for service providers to enter the conferencing market, transition to a next-generation network or expand into new voice applications. The VSR1000 provides one platform for conferencing and voice applications and the same platform for TDM and IP networks. No need for additional software, hardware or gateways.
ThinkEngine was very responsive and gave us the attention and level of service that was lacking with our other vendors,
said Burns. We've never looked back when we installed the VSR1000. The features are on par and we have state-of-the-art technology that works well--at a cost savings of 50% less than our incumbent providers.
Key Benefits
Here's Why A+ Conferencing and other CSPs Choose ThinkEngine- Win the fight against cost-per-minute decline. ThinkEngine's low price point and high performance reduce your total cost of ownership.
- Expand your revenue base. Offer conferencing and other voice applications with one box.
- Support TDM and VoIP in the same conference and in the same box. No need for additional equipment, software or gateways.
- New market entrants have an affordable, fast and simple way to generate conferencing revenue. Some out-of-the box functionality included are intelligent call routing, converged media capabilities, multi-service and multi-tenant support, SNMP or syslog monitoring, and call detail recording.
- ThinkEngine offers an open, turnkey platform with easy-to-use toolsets, making service creation, provisioning and billing integration a snap. A+ Conferencing was able to reduce its installation time by 50% with the VSR1000.
We've thrown out our anchor at ThinkEngine. The biggest selling points of the VSR1000 for us were the small footprint and reliability of the platform and its ability to support our traditional PSTN and VoIP traffic within the same box. In addition, we're very pleased with the level of service and the price competitiveness of ThinkEngine.
— Mike Burns, President A+ Conferencing
