Conferencing Systems - Operator Assisted Conferencing
ThinkEngine's conferencing operator console allows the service provider to service customer needs during the conference call. ThinkEngine's next generation conferencing operator console is windows based and increases operator productivity, utilizing drag and drop architectures and advanced visualization techniques, ThinkEngine's conferencing operator console allows operators to quickly service customer needs.
Operators can manage one or multiple conferencing bridges and are alerted when customers need help. Separate views show queues for conference entry, conference help requests, and all active conferences on the bridge. Operators are able to fully control the conference including mute, room mode, dial out, chime control, and conference locks. Additionally, operators can move participants between conferences, monitor lines, and listen in on conferences.
- Multiple operators may monitor one conference bridge.
- Operators may monitor multiple conference bridges
- Full queuing mechanism for help queues
- Entry queue allows operators to proactively help users that are having trouble entering conferences
- Full control of all conference attributes in real time enable you to provide excellent customer service in real time.
